This policy sets out how we at New Directions otherwise known as Saffron House Clinical Hypnotherapy and New Directions Clinical Hypnotherapy use and protect the information that you provide when you use our services and our website.
It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided. This policy will be updated from time to time in line with prevailing legislation.
When you contact us via our website, social media sites,phone or email we will collect your:
Any information you choose to supply regarding the purpose of your enquiry
What we do with this information
We use this information in order to make contact with you to discuss your requirements.
We may also use this information to improve our services.
If you choose to go ahead with an appointment we will send you a copy of a referral form which asks for more information* and explains once again how we will use information provided in the course of our sessions together.
*In the referral document we will ask for
so that we may contact you during the time we are working together.
Your GP contact details and health information
because there are some conditions which are contraindicated for hypnotherapy.
Your next of kin
this is used very rarely and only in emergency situations.
You will also be asked to tick a box if you wish to receive promotional/further information about our services or about wellbeing in general. If you do not tick this box we will not contact you.
In the course of our sessions we will make a note of information you provide to us in order that we can plan future sessions and produce language patterns and/or consultation plans which will be used in session.
Under the General Data Protection Regulations which are effective from 25th May 2018 you have the following rights:
The GDPR includes the following rights for individuals:
the right to be informed (which is why we have produced this policy).
the right of access (if you wish to see your file then please make a request in writing to Saffron House, the Data Processor. We will provide you with the information within 30 days of your request).
the right to rectification (this is your right to request changes to any information we hold that is factually inaccurate. If you believe any of the information we hold about you is incorrect then please let us know as soon as possible and we will make the appropriate changes
the right to erasure (given the nature of our work we are required to hold our details for a period of 7 years, after this your information will be securely destroyed.)
the right to restrict processing (we will only use the information for the purposes that we have stated: most standards of confidentiality applied in professional contexts are based upon the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of “greater good”. If in the therapist's opinion there is good cause to believe that not to disclose would cause danger or serious harm to self, the therapist or others, your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality
the right to data portability: we will not share your information, other than in the situations described above, without your specific consent
the right to object (we will not contact you for marketing purposes unless you have given us specific agreement to do so)
the right not to be subject to automated decision-making including profiling (we will not use your information for profiling purposes).
We use a data processor for the purposes of administration (including appointment making) and accounts. The data processor is trained for GDPR purposes and fully compliant with the requirements.
The clinic premises may operate CCTV surveillance for the purposes of security. We have received written assurance from the owners of the premises that any data obtained via CCTV is protected in accordance with the GDPR
Where sessions are conducted by Remote Video Conferencing, eg. Zoom, Skype, Facetime, the sessions are recorded only for as long as it takes to write up the notes not taken contemporaneously. Once notes have been documented, the recording is deleted.
Cookies are small files which ask permission to be placed on your computer's hard drive so that we can analyse web traffic to our site. Through this we can see which of our website's pages are being viewed and are of interest. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find you cannot make full use of our website.